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The Quarterly Journal for the Call Center & BPO Industries

The CallMe! Quarterly features news, analysis and expert insight on timely issues relevant to the Call Center & BPO industries and is a must read for the industry insider.

Articles offer real world solutions based upon our team’s operational and consulting experience working with leading companies across the globe.

Areas of focus include:

The CallMe! Quarterly provides insight, interviews, opinion and actionable advice designed to improve performance and decrease costs.

Call Center Operations

The CallMe! Quarterly includes in-depth articles focused on call center best practices, industry trends, and news. Articles are specially geared for Call Center managers looking to improve performance, gain insight into best practices, or keep up-to-date with the latest call center news.

Human Capital Management

Focused on talent management and leadership, The CallMe! Quarterly includes articles designed to convey Human Capital best practices and ideas. Having worked with thousands of companies across the globe, the CallMe! team brings real world solutions to complex human capital issues.

Proprietary White Papers & Research

The CallMe! Quarterly features proprietary industry white papers and research including our State of Call Center Human Capital Survey and Results. If you are interested in benchmarking your operations against best practices from around the world, The CallMe! Quarterly is your go-to resource.

Interviews with Industry Leaders

The CallMe! Quarterly features interviews with leading Call Center and Human Capital practitioners from around the globe. If you are interested in the latest industry trends, how your peers are addressing specific challenges, or actionable advice from known experts, The CallMe! Quarterly is a must read.

What to expect from The CallMe! Quarterly

Every quarter, you will receive in-depth research and analysis from the CallMe! team. Specifically, every issue of The CallMe! Quarterly features:

Find answers, gain insight, learn from industry leaders…

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The CallMe! Quarterly - Powered by CallMe!, the leaders in Human Capital Management for the Call Center, BPO and Outsourcing Industries.

* Recruitment – Best Practices designed to help you streamline your recruiting process.

* Performance Management – Drive enterprise performance through human capital metrics.

* Employee Engagement - Learn how to quantify and increase employee engagement.

* Retention – Learn how to calculate and reduce your costs of turnover.